I have been a fan of Oxo products for years. They make quality tools that are affordable and work well. I was even more pleased recently when I finally got around to dealing with the cracked lid to my flour sifter. The Oxo flour sifter comes with two lids, one for the top of the sifter and one for the bottom. The bottom one comes in handy because I can place the sifter on the scale (also an Oxo) and weigh my flour before sifting. The top one didn’t seem as useful, so I didn’t worry about it.
The last time I used the sifter when making cookies, I noticed the cracked lid again. I decided to check Oxo’s warranty to see if it was covered or barring that if I could buy a new lid. They have a Satisfaction Guarantee, which basically states if you are not satisfied with any of their products to contact them for a refund or replacement.
I used their contact form and asked them about the lid. I quickly received a courteous reply asking for my mailing address so they could send me a new lid! I had the new lid a few weeks later and am a very satisfied customer. I wish they made re-usable water bottles, because I didn’t get the same response from a well-known bottle company.